Chester County Introduces New Smart911: Chester County’s Director of the Department of Emergency Services, Robert J. Kagel, has introduced Smart911, a new emergency preparedness program. Smart911 is a free services available to keep you and your family safer. Smart911 lets you create a private and secure profile for your family, including any information you want 9-1-1 to have during an emergency. You can include details such as a list of family members, photos, medical notes, pets and emergency contacts. In an emergency seconds can save lives. Take a few seconds now to plan ahead at www.smart911.com.